Returns & Refunds Policy

Last Updated: 13 January 2026

 

1. Introduction and Scope

This Returns and Refunds Policy (the “Policy”) governs satisfaction-based returns, exchanges, merchandise (store) credit, refunds, and chargeback handling for bosom’d-branded garments purchased directly from bosom’d by the original purchaser for personal use within the United States, including U.S. military APO and FPO addresses.

This Policy operates in conjunction with bosom’d’s Terms and Conditions and Limited Warranty Policy. Please note that manufacturing or material defects are governed exclusively by the Limited Warranty Policy and are not subject to the limitations or fees outlined in this satisfaction-based Policy.

 

 

2. 30-Day Happiness Guarantee (One-Time Courtesy Return)

bosom’d is pleased to offer a 30-Day Happiness Guarantee. Because your comfort and confidence are paramount, if your garment is not the right fit, feel, or style, you may request a resolution within thirty (30) days of delivery.

 

2.1 Scope and Frequency

The 30-Day Happiness Guarantee functions as a One-Time Courtesy Return available to each customer once every 365 days. When utilizing this one-time benefit, return shipping is paid by bosom’d, and no processing fees are assessed. This benefit resets 365 days after it is used.

 

2.2 Resolution Criteria (Under the One-Time Benefit)

When exercising your One-Time Courtesy return, the available resolutions depend on the condition of the garment:

A: New Garments (Fitting Only)

• Criteria: Garments tried on for fit that remain in new condition with all original tags (including affixed hangtags) and hygiene stickers intact. Items must not be altered, laundered, damaged, or soiled.
• Condition: To be eligible, items must include all original components and be free of strong odors (e.g., smoke, perfume). Items must not be altered, damaged, or soiled.
• Available Resolutions:
  • Exchange: Free standard shipping provided for the replacement item.
  • Merchandise (Store) Credit. Placed on the customer’s account.
  • Refund: Issued to the original payment method.

 

B. Worn Garments (Used Beyond Fitting)

• Criteria: Garments that have been worn beyond reasonable fitting, or those lacking original tags and/or hygiene stickers. However, to be eligible for return, items must not be altered, damaged, or soiled beyond reasonable means.
• Condition: To be eligible, items must include all original components and must not be altered, damaged, or soiled. For hygiene safety, worn items must be laundered prior to return and be free of heavy odors (e.g., smoke, perfume).
• Available Resolutions:
  • Exchange: Free standard shipping provided for the replacement item.
  • Merchandise (Store) Credit. Placed on the customer’s account.

 

3. Subsequent Returns (Post-Guarantee)

If you have already utilized your One-Time Courtesy Return within the last 365 days, you may still return eligible items within 30 days of delivery. These returns are subject to the fees and conditions outlined below.

 

3.1 Resolutions and Fees

For subsequent returns, customers may request a Refund or Merchandise (Store) Credit. The final Refund or merchandise (store) credit amount, less the fees, will be calculated after the item is received and inspected.

• Processing Fee: A non-refundable processing fee of $14.99 applies to each semi-custom garment returned. This fee will be subtracted from the refund or store credit.
• Return Shipping: Return shipping is the customer’s responsibility.
  • bosom’d Label: bosom’d is happy to provide a prepaid shipping label for a fee of $9.99, which will be deducted from your refund or credit.
  • Self-Ship: Customers may choose to return items using a reliable shipping carrier of their choice (e.g., USPS, UPS, FedEx). bosom’d does not reimburse shipping costs and is not responsible for items lost or damaged in transit.

 

4. Financial Terms: Refunds, Credits & Exclusions

4.1 Refund Methods

For approved returns eligible for a refund:

• Credit Cards: Refunds are issued to the original form of payment. Funds will be returned to the card used at checkout.
• Store Credit: If paid via Store Credit, the amount will be credited back to your bosom’d account.
• Processing Time: Approved refunds and merchandise (store) credit are processed within ten (10) business days. Please allow an additional 5–7 business days for your bank to post the refund.

 

4.2 Merchandise (Store) Credit Terms

Merchandise (store) credit issued under this Policy:

• Is issued electronically to the customer’s bosom’d account.
• Is non-transferable.
• Expires five (5) years from the date of issuance.
• Price Differences: If a replacement item costs more than the available credit, the customer is responsible for paying the difference. If it costs less, the remaining credit will remain in the account.

 

4.3 Non-Refundable Charges

Original outbound shipping charges (including express, two-day, or overnight shipping), including any applicable taxes/fees are not recoverable by bosom’d, and are non-refundable. All applicable processing fees, shipping fees, and taxes are applied prior to the issuance of any approved refund or credit.

 

 

4.4 Exclusions

Items marked as “Final Sale” or “Clearance” are not eligible for return, exchange, or the Happiness Guarantee.

 

 

5. Return Process (RMA) and Packaging

5.1 Initiating a Return

Customers must initiate a return request through bosom’d’s designated return channel and obtain a Return Merchandise Authorization (RMA) before sending any item back. Unauthorized returns may be refused.

• Contact: Email Returns@bosomd.com with the subject line “Return: Order #XXXXX”.
• Details: Include a brief reason for the return. If the order number is unavailable, include your full name and email used at checkout.

 

5.2 Environmental Responsibility & Packaging

bosom’d is committed to reducing unnecessary waste and supporting environmentally responsible practices. While bosom’d poly shipping bags are reusable and designed to accommodate returns, customers are not required to use the original bosom’d packaging.

• Requirements: Returned items may be shipped in an alternative plastic mailer, padded mailer, or box, provided they are securely packaged and adequately protected. bosom’d is not responsible for damage resulting from improper packaging, or if the package is delayed or lost.

 

6. Chargebacks and Disputes

Customers are required to follow this Policy and attempt resolution through bosom’d’s Customer Care Team before initiating a chargeback or payment dispute with their financial institution or credit card company.

• Consequences: Chargebacks initiated without complying with this Policy may result in the denial of the refund request. To the extent permitted by applicable law, any fees, penalties, or administrative costs imposed on bosom’d as a result of improper chargebacks may be charged to the customer.
• Suspension of Service: bosom’d reserves the right to suspend order processing or refuse future service for repeated or abusive chargebacks.

 

7. Geographic Limitations

This Policy applies to purchases made by customers located within the United States, including U.S. military APO and FPO addresses. International returns are not accepted at this time unless expressly authorized in writing by bosom’d.

 

 

8. Policy Updates

bosom’d may update this Returns and Refunds Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. When we do, we will revise the “Last Updated” date at the top of this Policy. Your continued use of the Services after the effective date of an updated Policy indicates your acknowledgment of the updated Policy, to the extent permitted by law.

 

 

9. Contact Information

• Customer Support Email: Support@bosomd.com
• Returns Email: Returns@bosomd.com
• Phone: 1‑208‑423‑2727

 

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