Help Center / FAQs
My bd Account & bd Closet
Do I need an account to view stock and make a purchase?
Yes.
Getting a bd account is super easy! Customers are able to start their bd Journey where they are guided to create an account and order their complimentary bd Sizing Sidekick™ to determine their My Perfect Fit measurements.
To learn more about the My Perfect Fit process and our bd Sizing Sidekick™, click Here.
What is a "bd Closet"?
The bd Closet is your personal profile within your bd account, where your My Perfect Fit (MPF) measurements are stored. From there, you can easily update your own MPF measurements or create profiles for family members or friends—perfect for gift-giving.
To learn more about the My Perfect Fit process, click here.
I forgot my password. What do I do?
Click on the Login Page, and below the Login button is a link to “Reset Password”. A password reset link will be sent to you via the email on file within 24 hours.
If you are still unable to log in, you may contact our Customer Care Team, and a helpful bd Ambassador will be happy to assist you.
Why do I need to use a 12+ character password for my Account?
At Bosom’d, we take security and privacy seriously!
A 12+ character password provides an extra layer of protection by making your account much more difficult to compromise. Longer Passwords or PassPhrases are more resistant to hacking attempts and help safeguard your personal information. This requirement ensures a safer, more secure experience for you.
Additionally, you should avoid reusing passwords from other accounts or services to keep your bd account secure.
I believe my bd Account has been hacked!
If you believe your bd account has been compromised, please reset your password immediately!
We also recommend contacting our Customer Care Team as soon as possible so a bd Ambassador can assist you in securing your account and reviewing any potential unusual activity.
At Bosom’d, we take security and privacy seriously!
How does Bosom'd protect my Privacy and Data?
Bosom’d respects your privacy and recognizes that shopping for lingerie is a personal experience. For your protection, Bosom’d communicates only through verified channels and never asks for sensitive information—such as your bra size or credit card details—on public forums or through unsolicited emails or texts. We are dedicated to ensuring the highest level of security and privacy when collecting or using your personal information. For more details, please see our privacy policy.
What is phishing?
Phishing is a fraudulent attempt to obtain sensitive information, like passwords, credit card numbers, or other personal details that could identify you. These attempts often come as seemingly legitimate emails that direct you to fake websites imitating Bosom’d or other trusted businesses. Phishing messages may request that you verify or update your login or personal information.
How can I recognize phishing?
Bosom’d will never request your password, credit card information, bra size, or other personal details in a public forum (like Facebook or Instagram) or through unsolicited emails or texts. If a message asks for sensitive information, even if it appears legitimate, it may not be from Bosom’d.
What if I suspect my account has been compromised?
If you think your account or information may have been compromised, please contact our Customer Care Team as soon as possible so a bd Ambassador can assist you.
I made a mistake with my personal information... How do I correct it?
Log in to your My bd Account using your email address and password. Once logged in, select My Account, then Account Info. From there, you may choose Edit Account or Edit Address, make any necessary updates, and select Save Changes.
If you still need assistance, you may contact our Customer Care Team, and a helpful bd Ambassador will be happy to assist you.
How do I delete my bd account?
To delete your account, you must contact our Customer Care Team, and one of our helpful bd Ambassadors will be able to help you with your request.
My Perfect Fit (Sizing Sidekick™)
What is the "My Perfect Fit" and Sizing Sidekick™?
The My Perfect Fit (MPF) system consists of three (3) measurements used to order your semi-custom bd products. This streamlined, easy-to-use process is designed to help you accurately determine your body measurements in three simple steps, using our patented measuring device, the Sizing Sidekick™.
Why do you use the bd Sizing Sidekick™ instead of traditional sizing?
Traditional bra sizing is… chaotic. It’s based on outdated tape-measure math, guesswork, and wishful thinking.
The bd Sizing Sidekick™ uses your actual body measurements — ribcage, breast width, and midpoint-to-nipple depth — to determine your precise band, cup volume, and wire fit.
No more “I swear I’m a 34DD… except in every bra ever.”
This is data-driven sizing designed for DD+ women who deserve better.
How long does it take to use the bd Sizing Sidekick™?
About 5 minutes, including a quick tutorial video and collecting your measurements.
We made it simple so you can get your true fit before your coffee gets cold.
What measurements are captured?
Three easy measurements.
1) Ribcage Circumference: For your band
2) Breast Depth: Midpoint to nipple — helps determine volume
3) Breast Width: Cleavage to armpit for the optimal wire fit
Where can I see my size after measuring?
You will receive a card, which is included with your free Sizing Sidekick™. You can use this card to record your three easy measurements at the time of your fitting. When you login next, you’ll also have the option to save your MPF size in your bd Closet, located in your profile on our website, so you can access and update it anytime.
Friendly Reminder: We recommend remeasuring at least every six months, as life changes and your fit may too.
Do I need to re-measure for every new bd product?
Not at all.
Once your My Perfect Fit (MPF) measurements are in your bd Closet, the system automatically translates your measurements into sizing across all bd products.
Do I need someone to help measure me?
Nope!
The bd Sizing Sidekick™ is designed for solo use, thanks to our step-by-step, simple explainer video and easy alignment points.
But if you want an audience… we don’t judge. 😉
How often should I remeasure myself?
We strongly recommend remeasuring at least every six (6) months, as life changes and your fit may too.
What if my size is not available?
While we do our best to make sure we stock a wide variety of sizes, there may be times when an item based on your MPF (My Perfect Fit) measurements—is temporarily unavailable. If this happens, any unavailable items will be removed from your order total and reflected on your shipping invoice. Backordered items will be clearly noted in your order confirmation.
If you need more information, you may contact our Customer Care Team, and a helpful bd Ambassador will be happy to assist you.
Orders, Shipping & Tracking
How long does my order take to process?
Orders are processed in the order they are placed. Your semi-custom bd products are typically built and shipped out within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow it every step of the way.
How can I change or cancel my order?
We understand mistakes happen, so contact us ASAP.
We will make every effort to correct or cancel your order, if we have not started customizing your bd product(s),
If your order has already been processed, we will offer a one-time courteous change or cancel request. If not, unfortunately, you may be subject to a $20 return fee as these bd products are customized specifically for you.
What if an item is unavailable or backordered?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
Where do you ship?
We currently ship via USPS all across the United States, including Hawaii and Alaska.
How long does shipping take?
Our free Standard Shipping via USPS typically arrives to you in 2-7 business day, depending on your region. Potential transportation delays may be experienced due to weather or logistic issues with the courier.
Do you offer expedited shipping?
We do offer expedited shipping via USPS at an additional cost. Options and rates can be found at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking link straight to your email.
I have not received my order?
For packages that have not arrived by the expected delivery date, please allow up to four (4) additional business days for standard shipping or two (2) additional business days for Express Delivery, as occasional transit delays can occur.
If your order still has not arrived after this additional timeframe, we recommend reaching out to the shipping carrier directly for the most current delivery updates.
We also suggest checking for any “Delivery Attempted” notices from the carrier, as they may be trying to arrange delivery with you. Please note that some orders may ship in multiple packages and arrive on different days.
If you still need assist, please contact us here.
Is my payment information safe?
Absolutely!
Protecting your sensitive information is a top priority, and we are committed to providing a secure online shopping experience for all our customers.
Our website uses a combination of physical, technical, and administrative safeguards to protect the privacy of your personal data. This includes the use of Secure Sockets Layer (SSL) encryption to secure all financial transactions conducted through our payment processer and our site..
Why was my payment declined?
We apologize for any inconvenience you ran into while trying to place your order. We understand how frustrating a declined payment can be, and we’re happy to help you get things sorted out.
Payment issues usually occur for one of these common reasons:
Billing Information Differences: For security purposes, the billing address entered at checkout must exactly match the address your bank has on file. Even small discrepancies, such as a missing unit or apartment number, can result in a declined transaction.
Fraud Prevention Measures: In some cases, either our payment processor or your financial institution may block a transaction if it appears unusual based on factors like the shipping address or order amount. These checks are in place to help protect you.
Available Funds: Please confirm that sufficient funds are available in the account being used to complete the purchase.
Need addition Assistance?
If you’ve double-checked your billing details and are using an approved payment method, feel free to contact us here. We’ll be glad to assist you so you can complete your purchase and continue shopping with confidence.
Returns, Exchanges & Refunds
What is your return window and do you have a Return Policy?
Yes.
We proudly offer a 30-Day Happiness Guarantee because your comfort and confidence are important to us. If your garment isn’t quite right in fit, feel, or style, we will make it right. Restrictions apply.
For more details, please review our Returns, Exchanges, and Refunds Policy here.
Do you offer product exchanges?
We sure do!
If you are unsatisfied with your purchase, we provide exchanges in accordance with our 30-Day Happiness Guarantee. Restrictions apply.
For more details, please review our Returns, Exchanges, and Refunds Policy here.
Can I return an item that has been worn?
Yes.
We understand that sometimes things don’t work out and mistakes happen.
Each customer is eligible for a One-Time Courtesy Return or exchange for worn items, even if the tag and stickers have been removed. Restrictions apply.
To learn more about our One-Time Courtesy Return, please review the Returns, Exchanges, and Refunds Policy here.
What is the one-time courtesy return?
The One-Time Courtesy Return includes:
Returns or exchanges of worn items
Free return shipping for that return
This courtesy is tracked per customer and can only be used once.
To learn more about our One-Time Courtesy Return guidelines and the Returns, Exchanges, and Refunds Policy, please click here.
What happens after I use my one-time courtesy return?
After the One-Time Courtesy Return exemption is used, customers are subject to:
- A $14.99 processing fee per bra garment will apply if the item was worn beyond fitting; and
A $9.99 return shipping fee, if bosom’d provides the return shipping label.
To learn more about our One-Time Courtesy Return guidelines and the Returns, Exchanges, and Refunds Policy, please click here.
Why does bosom’d charge a processing fee on returned bras?
Bosom’d bras are semi-custom made using individualized sizing inputs provided by each customer. Because of this semi-custom construction and hygiene considerations, returned bras cannot be resold once worn or tried on. The $14.99 processing fee helps cover the costs of return handling, inspection, quality assurance, and administrative processing associated with these garments.
The $14.99 processing fee is non-refundable and is deducted from any approved refund.
More details can be found in our Returns, Exchanges, and Refunds Policy here.
Does the processing fee apply to the 30-Day Happiness Guarantee?
Only if the bra garment was:
- Worn beyond fitting, and
- Your One-Time Courtesy Return has been used.
Restrictions apply.
For more details, please review our Returns, Exchanges and Refunds Policy here.
Can bosom’d refuse a return?
Yes.
To maintain hygiene and ensure product quality, Bosom’d reserves the right to decline any returns that are damaged, altered, excessively worn, washed, or otherwise do not meet our return requirements.
What if someone abuses the return policy?
Although this rarely happens, we must maintain our standards. Excessive or abusive return behavior may result in refusal of future returns and/or new transactions.
What if there is a price adjustment?
Bosom’d offer price adjustments within 14 days of your order’s ship date. The adjustment applies only to items that are the same style, color, and size as your original purchase.
To request a price adjustment, please have the following ready:
Your order number
The item number of the product
The current selling price listed on our website
Please note: Price adjustments are not available for Limited Time Offers, Promotions, or Flash Sales. To be eligible, the item’s price must end in $.99.
Approved adjustments will be credited back to your original method of payment.
Style & Fitting
How should a bra fit?
Like a supportive best friend — uplifting without digging, poking, squeezing, or judging.
Signs of a good fit:
- Band stays level around your body
- Straps don’t slip or dig
- Cups fully contain without overflow or gaping
- Wire sits gently around your breast, not on it
What makes Bosom’d bras different?
Our bras combine semi-custom sizing, sculpted underwire, and soft, beautiful fabrics.
The result? A silhouette that lifts, smooths, and enhances — giving you better posture and confidence.
What if I’m between sizes?
With Bosom’d there is no worry about being “In between” sizes. Our patented sizing system uses your measurements to determine the best fit for you. And if you ever need extra help, our friendly bd Ambassadors are always happy to assist. Click here to connect with our Customer Care Team
Product Care & Washing
How do I wash my bd bra?
She may be tough, but treat her like the delicate queen she is.
Hand washing is the best way to extend the life of your bd. If you’re short on time, we highly recommend using our bd Washbag when using a machining washing.
Washing Instructions:
- Wash in cool water (40°F/4°C)
- Use light detergent
- No bleach
- Air dry (No dryer)
- Do not wring out
- Do not iron
- Do not dry clean
How do I wash my bd bra?
She may be tough, but treat her like the delicate queen she is.
Hand washing is the best way to extend the life of your bd. If you’re short on time, we highly recommend using our bd Washbag when using a machining washing.
Washing Instructions:
- Wash in cool water (40°F/4°C)
- Use light detergent
- No bleach
- Air dry (No dryer)
- Do not wring out
- Do not iron
- Do not dry clean
How often should I wash my bd bras?
Our bras combine semi-custom sizing, sculpted underwire, and soft, beautiful fabrics.
The result? A silhouette that lifts, smooths, and enhances — giving you better posture and confidence.
How long should a bd bra last?
With proper care and rotation, a bd bra should last 12–18 months.
She deserves rest days — just like you.
Products & Materials
What fabrics do you use?
High quality soft, breathable, supportive fabrics chosen for comfort, performance, and an elevated feel — because DD+ women deserve beautiful things.
Do you offer wireless options?
Yes.
Coming soon: wire-free styles built for all-day support and comfort.
Do your bras work for everyday wear?
Absolutely!
All-day comfort with lift, shape, and beauty doing the heavy lifting.
Community & General Support
Who are the Customer Care bd Ambassadors?
Your personal support team.
Real humans — trained in bra fitting and customer care — always ready to help via chat, email, phone, or video.
Do you offer any discounts?
Yes!
Being a Veteran Owned Business, we are honored to provide a special discount for our active duty, Veterans, and Public Safety personnel through our bd Heroes Program. We offer 10% off your order.
Plus, customers that are signed up to our “Behind The Seams” Newsletter will receive seasonal promotions and insider-only offers.
Your Next Steps
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Communication & Tech Support
How do I sign up for the "Behind the Seams" Newsletter?
At the bottom of every page, you’ll find the signup section.
Members get early access, exclusive content, fit tips, and occasional surprises.
What kind of emails will I receive from bd?
When you have an account with bd, you will receive:
- System Notifications
- Order Notifications
If you sign up for our “Behind the Seams” Newsletter, you will receive:
- Fit education
- New product drops
- Bra care tips
- Behind-the-Seams (pun intended) peeks
- Special member-only perks
How can I unsubscribe from the newsletter?
To unsubscribe from our emails, please follow these steps:
1) Open one of our emails from bosomd.com (DoNotReply@bosomd.com).
2) Scroll to the bottom of the email and click on ‘Unsubscribe’.
How accurate is the color displayed on my Internet browser?
Your satisfaction matters to us. Please be aware that colors may appear slightly different based on your device’s display to the true color of our products.
Does Bosom'd use cookies?
Yes.
To ensure our system delivers the best possible experience on bosomd.com, cookies are required. Cookies are small data files stored on your device that help our website function properly. Security and Privacy is very important to us. We only store the very minimum amount of personally identifiable information (PII), such as, IP addresses; Persistent device identifiers; and Cookie IDs that are assigned to a specific users.
Our cookies allow essential features to work seamlessly, such as remembering items in your shopping bag as you browse and supporting personalized tools like our “My Perfect Fit” sizing experience.
Using a cookie-enabled browser enables smoother navigation, reduces the need to re-enter information, and allows our system to better understand how you interact with the site. This information helps us process orders accurately and continuously enhance our website, products, services, and overall shopping experience.
To learn more about our Cookie Policy, please click here.
I am getting a page error, what should I do?
Please contact our Customer Care Team here. Be prepared to provide the bd Ambassador with the page name and error number listed on the page. We always appreciate your support.
Limited Warranty
Do you offer a Warranty?
At Bosom’d, quality and your satisfaction is our top priority! On rare occasions, a product may have a minor defect or sustain damage from shipping. We pleased offer a 60-Day Warranty on our bd products. Restrictions apply. Please review our Warranty Policy here.
You may submit a warranty claim on our our Customer Care page or send an email with a picture of the defect(s), your order number, and a brief description of the issue(s) to Support@bosomd.com. Please note that restrictions apply, and we recommend you review our Warranty Policy here before submitting your claim.
If you need additional help, please feel free to contact us.
